Customer Success
At Opscompass, we turn raw data into actionable asset intelligence across your IT environment. Our Customer Success team ensures a smooth, enjoyable experience as you unlock the platform’s full potential.
New Customer Onboarding
Actionable Intelligence in Minutes
What to Expect During Onboarding:
- Quick and seamless connection to public cloud environments
- Effortless data discovery for databases and applications
- Real-time monitoring and compliance checks to start gathering insights immediately
- Guided setup from experts who ensure you’re ready to make data-driven decisions
Training & Mentoring
Tailored Guidance for Your Organization
The Opscompass Customer Success team provides initial and ongoing training and mentoring for our customers. Some customer users are technical, while others are focused on compliance, or financial management. We provide workshops and hands-on sessions on many topics, including:
Workshops & Training Include:
- Initial Setup of Opscompass: Configure user accounts, assign roles, and connect your hybrid environments, gaining real-time compliance monitoring for your Oracle, SQL Server, and cloud platforms.
- Connecting Custom Data Sources: Seamlessly integrate data from Software Asset Management tools like Flexera, Snow, USU, and ServiceNow.
- Maximizing Opscompass’s Value: Learn about vendor licensing principles, audit preparation, and leveraging high-impact fix recommendations for cost optimization and compliance.
Customizing & Integrating
Tailor to Your Operations
Using the public API and Command Line Interface are powerful tools for customizing Opscompass and integrating it into your operations and governance processes. The Customer Success team can help with this integration.
Customization & Integration Highlights:
- API and CLI support for custom integration into your existing processes
- Full visibility across platforms like AWS, Azure, Google Cloud, Oracle, and SQL Server
- Custom workflows for tracking compliance, configuration drift, and licensing costs
- Smart Drift Summaries powered by AI, summarizing complex changes for quick decision-making
Ongoing Product Support: Continuous Value Continuous Support
Using the public API and Command Line Interface are powerful tools for customizing Opscompass and integrating it into your operations and governance processes. The Customer Success team can help with this integration.
Ongoing Support Includes:
- Responsive product support throughout your entire OpsCompass subscription
- Timely solutions to any questions or challenges that arise
- Proactive guidance to help you maximize value as your organization evolves
- Continuous updates on the latest AI-powered features and compliance enhancements
Why Choose Opscompass PCS & MCS Services?
Expert Guidance
Our team of specialists brings decades of experience across the most complex IT environments.
Comprehensive Support
From consulting to hands-on management, we cover the full spectrum of cloud and database services.
Customization
We tailor our solutions to meet your specific business goals and technology requirements.
Scalable Solutions
Whether you need assistance with a single project or ongoing operational support, we have you covered.
